Customer Service Advisor

The Clancy Group; City Of London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading family owned construction firm in London is seeking a Customer Service Advisor to manage hire processes and ensure operational efficiency. The ideal candidate should have proven experience in a Hire Controller role, strong administrative skills, and excellent communication abilities. The position offers a competitive salary and multiple benefits including a pension plan and healthcare.

Benefits

Competitive salary

Healthcare

Pension

Holiday allowance starting at 24-26 days

Employee benefits programme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven experience in a Hire Controller role within a plant hire logistics environment.
• Ability to manage competing priorities effectively while meeting deadlines.

Responsibilities

• Deliver an efficient and proactive service for hire processes.
• Ensure hire orders are processed accurately.
• Communicate effectively with operational teams and handle hire queries.

Skills

Strong administrative ability

Attention to detail

Strong communication skills

Proactive approach

Organised approach

Tools

Microsoft Office

Management information systems

Job description

Customer Service Advisor

£27,000 - £32,000

Harefield

We Do What We Say - and we need people like you to help us deliver on our promises.

We're looking for an experienced Hire Controller to join our friendly depot in Harefield, providing maternity cover for a 12-month period. This role is key to ensuring our hire processes run smoothly and effectively, supporting both our operational teams and our customers.

You will be responsible for delivering an efficient, accurate and proactive service, ensuring that hire orders are processed correctly and that the depot runs effectively on a day-to-day basis.

Here are some of the tasks you will be involved in:

• Using management information systems to capture and report accurate data in a timely manner
• Communicating effectively with workshops, supply chain colleagues and operational teams
• Handling hire queries and ensuring they are resolved or escalated as appropriate
• Overseeing route planning to support operational efficiency
• Carrying out general office administration duties to support depot operations
• Ensuring compliance with Health, Safety, Quality, Environmental and Fleet policies and standards

We would love to hear from you if

You have proven and demonstrable experience in a Hire Controller role ideally within a plant hire logistics environment, as this knowledge will be essential in stepping into the position from day one. Strong administrative ability, attention to detail, and confidence in using Microsoft Office and relevant systems are also important for success in this role.

The position requires someone who can manage competing priorities effectively while meeting deadlines, and who has the confidence to liaise with colleagues, suppliers and clients at all levels. Strong communication skills, combined with a proactive and organised approach, will be key.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.