Customer Service Advisor

Back 2 Work Complete Training; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A contact center services provider in London is looking for candidates to manage various customer inquiries in a dynamic environment. You will handle calls from different customers, ensuring smooth communication and support. This role offers £12.21 per hour along with bonuses and benefits. If you're eager to thrive in a lively, busy contact center, this job is for you.

Responsibilities

• Handle a variety of customer inquiries and issues.
• Work in a fast-paced contact center environment.
• Sign into systems to prepare for daily calls.

Job description

Job Overview

A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment.

You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.

You will be working in a fast‑paced, busy Contact Centre environment where you will be speaking with multiple customers every day due to the high volume of calls we receive.

Pay: £12.21 per hour + bonus and benefits.