Customer Service Advisor

Staffline Group; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

A leading workforce solutions provider in the United Kingdom is seeking a Customer Services Advisor to provide exceptional service in Edinburgh. The ideal candidate will have customer service experience, excellent communication skills, and a positive attitude. This full-time role offers a salary of £25,142 per annum, plus a performance bonus and several benefits including free parking and training.

Benefits

Free car parking on site

Uniform provided

Full training provided

Performance bonus

Qualifications

• Previous experience in a customer service or contact centre environment.
• Interest in progressing to a management position.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• Positive attitude and willingness to learn.

Responsibilities

• Making daily calls to generate repeat orders.
• Managing incoming calls, emails, and chats.
• Resolving customer issues efficiently.
• Growing and developing new and lapsed accounts.
• Maintaining accurate records using CRM systems.
• Liaising with internal teams for customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with policies and regulations.

Skills

Customer service experience

Communication skills

Problem-solving ability

IT skills including MS Office and CRM systems

Job description

Overview

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh.

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

The rate of pay is £25,142 per annum, plus bonus!

This is a full-time role working fixed shifts and the hours of work are: 8:30am to 5pm

Key Responsibilities

• Making daily calls in accordance with the call diary to generate repeat orders
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Growing and developing new and lapsed accounts
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations

What We're Looking For

• Previous experience in a customer service or contact centre environment
• An interest in progressing to a management position
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• Earn £25,142 per annum, plus bonus!
• Full-time
• Free car parking on site
• Uniform provided
• Full training provided
• Performance bonus

Job Ref: 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.