Customer Service Advisor

Search Consultancy; City of Edinburgh; On-site; GBP 25,000; Full time

Job summary

A well-known recruitment firm in Edinburgh is looking for a dedicated Customer Service Advisor. The role involves handling inbound calls and supporting customers with their queries. Applicants should have previous experience in a customer service role and possess strong communication skills. The position offers a competitive salary and a supportive team environment, with training and development opportunities. This is a full-time, permanent position with a Monday to Friday schedule, starting in January.

Benefits

Competitive salary of £25,000

No weekends

Amazing benefits package

Full training

Ongoing development opportunities

Supportive team environment

Qualifications

• Previous experience in a customer service role (phone-based preferred).
• Strong communication and listening skills.
• Ability to maintain attention to detail in a fast-paced environment.

Responsibilities

• Answer inbound calls and assist customers with queries.
• Provide clear, accurate information and resolve issues.
• Maintain detailed records of customer interactions.

Skills

Strong communication and listening skills

Ability to work in a fast-paced environment

Professional approach to customer care

Job description

Customer Service Advisor - Edinburgh

Salary: £25,000

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Contract: Full-time, Permanent
Start Date: January

About the Role

We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful and efficient. If you thrive on delivering exceptional service and enjoy problem‑solving, this is the perfect opportunity for you.

What You'll Do

• Answer inbound calls and assist customers with a wide range of queries
• Provide clear, accurate information and resolve issues promptly
• Maintain detailed records of customer interactions using internal systems
• Work collaboratively with colleagues to ensure a seamless customer experience

What We're Looking For

• Previous experience in a customer service role (phone‑based preferred)
• Strong communication and listening skills
• Ability to work in a fast‑paced environment while maintaining attention to detail
• A positive, professional approach to customer care

Benefits

• Competitive salary of £25,000
• Monday to Friday schedule – no weekends!
• Amazing benefits package
• Full training and ongoing development opportunities
• Supportive team environment

Ready to start your new career in January?
Apply now and take the next step toward a rewarding role in customer service!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.