Customer Service Advisor

Pertemps Recruitment Ltd; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Temporary Customer Service Advisor in Edinburgh. The role involves handling customer calls, providing tailored solutions, and ensuring high service quality. Candidates should be team players with excellent communication skills and a passion for customer service. This fully office-based role offers £12.21 per hour for 36.25 hours a week and lasts 3-6 months.

Qualifications

• Experience in a customer service role.
• Ability to navigate multiple platforms.
• Competence in maintaining accurate records.

Responsibilities

• Handle incoming calls and raise tickets.
• Engage with customers and provide tailored solutions.
• Deliver best-in-class service.

Skills

Word

Excel

PowerPoint

Effective communication

Solution-focused attitude

Job description

Temporary Customer Service Advisor

Based: Lasswade, Edinburgh, EH18 - fully office based. Start date: ASAP. Duration: 3-6 months. £12.21 per hour. 36.25 hours per week | Includes every 2nd Saturday with a day off during the week

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you!

Role Overview

We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued.

Responsibilities

• Dealing with incoming calls - raising tickets internally
• Engaging with customers to understand their needs and provide tailored solutions
• Delivering best-in-class service through warm, effective, and efficient interactions
• Thinking on your feet to resolve customer issues quickly and professionally
• Identifying opportunities for continuous improvement in processes and service delivery
• Meeting and exceeding internal service level KPIs
• Collaborating with team members and supporting store teams as needed

Requirements

- Confident using Word, Excel, PowerPoint, and internal systems

- Comfortable navigating multiple platforms and maintaining accurate customer records

About You

• A true team player who works well with others
• Customer-obsessed with a calm, solution-focused attitude
• Able to stay focused under pressure
• Excellent written and verbal communication skills
• Passionate about creating positive customer journeys

This role is ideal for someone who loves helping people, enjoys variety, and takes pride in delivering service with a smile.