Customer Service Advisor

The Best Connection Group Limited; Chorley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Chorley. The role involves handling customer queries, utilizing a CRM system, and providing high-quality service. The ideal candidate should be detail-oriented, a team player, and self-motivated. Flexible shift patterns are offered, totaling 37 hours weekly.

Qualifications

• Detail-oriented approach to customer service.
• Ability to work within a team framework.
• Self-starter with a reliable work ethic.

Responsibilities

• Handle various customer inquiries daily.
• Log and track inquiries using the CRM system.
• Coordinate collections and raise credits as needed.
• Provide exemplary customer service.

Skills

Attention to detail

Team Player

Self Motivated

Can-do attitude

Reliable transportation

Job description

Overview

The Best Connection are looking for a Customer Service Advisor for a busy client in Chorley.

Responsibilities

• Dealing with different Customer queries every day
• Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
• Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
• Demonstrate high quality customer service.
• The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner.

Different shift times varying weekly, as long as 37 hours is completed

• 07.00-16.30
• 09.00-17.30
• 09.30-18.00
• Finishing early on Fridays.
• Occasional O/T on Saturdays

Requirements

• Attention to detail
• Team Player
• Self Motivated
• Can-do attitude
• Reliable transportation