Customer Service Advisor

Fresh Perspective Resourcing; Chorley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Advisor in Chorley. The successful candidate will manage motor claims, ensuring effective communication and documentation. Ideal for individuals with a background in customer service and excellent organizational skills. Competitive salary and benefits including private healthcare and pension scheme.

Benefits

23 days holiday plus Bank Holidays

Private healthcare after 12 months

Life insurance

Pension Scheme

Progression opportunities

Qualifications

• Previous experience in a fast-paced customer service/administrative role.
• Ideally experience as a Claims Handler or within motor claims.
• Great communication skills and able to explain complex information simply.

Responsibilities

• Managing a varied caseload of motor claims.
• Manage referrer and customer expectations.
• Ensuring a high quality of information is gathered and documented.

Skills

Customer service experience

Communication skills

Organisational skills

Empathetic personality

Job description

Are you a Customer Service Advisor looking for a fun and supportive team? Can you manage lots of information and keep clients up to date? We’ve got an exciting role with a fantastic company in the motor claims industry! So if you want to join an amazing team with progression and support, read on…

Responsibilities

• Managing a varied caseload of motor claims
• Manage referrer and customer expectations
• Ensuring a high quality of information is gathered and documented
• Booking in dates for repairs and ensuring engineer reports are returned on time
• Keeping accurate records and keeping all parties up to date on vehicle repairs and charges
• Speaking to third parties, such as garages, and dealing with liability disputes

Qualifications

• Previous experience in a fast-paced customer service/administrative role
• Ideally experience as a Claims Handler or within motor claims is desirable
• Great communication skills and able to explain complex information simply
• Organised with the ability to plan and monitor work tasks
• Personable, positive, empathetic and compassionate personality
• Reliable, dependable and punctual member of a team

In return, the successful Customer Service Advisor will receive a salary of £25,000 to £30,000.

Benefits

• 23 days, plus Bank Holidays
• Private healthcare after 12 months of service
• Life insurance
• Pension Scheme
• Progression opportunities

If this Customer Service Advisor role sounds up your street, get in touch today!