Customer Service Advisor

Workwell; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service firm in Chester is seeking a Customer Service Advisor to manage inbound and outbound communications, ensuring exceptional service for contractors. The successful candidate will handle queries via phone, email, and live chat while striving for efficient resolution. If you have a friendly approach, strong interpersonal skills, and are comfortable working with KPIs, we encourage you to apply for this role. Competitive compensation and growth opportunities await you.

Qualifications

• Experience in customer service, preferably in a fast-paced environment.
• Strong communication skills and friendly approach.
• Ability to think on your feet and prioritize tasks.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Make outbound calls to support customer inquiries.
• Complete administrative tasks as assigned.

Skills

Customer service experience

Confident communicator

Problem-solving ability

Interpersonal skills

Target-driven mindset

Multitasking

Fast learner

Job description

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently

What you’ll be doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

We love to hear from someone that

• Has customer service experience (preferably in a fast‑paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target‑driven mindset: Comfortable working with KPIs.
• Is a multitasker.
• Is a fast learner: Willing to quickly adapt and understand payroll services.

Whats next

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every app…