Customer Service Advisor

Harrods Careers; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury department store in Cheltenham seeks a passionate Customer Service Advisor to deliver exceptional service. The role requires a self-motivated individual with strong listening and communication skills. You'll resolve customer queries and support their journey, contributing to a world-class shopping experience. Opportunities for career development are provided in a collaborative environment.

Qualifications

• Self-motivated and organized.
• Ability to speak English to a high standard.
• Resilient and adaptable.
• Collaboration skills to build relationships with colleagues and customers.

Responsibilities

• Deliver the highest levels of service to customers.
• Resolve issues or queries that customers raise.
• Support customer needs seamlessly during their journey.

Skills

Strong listening skills

Good communication skills

Problem solving

Knowledge of Microsoft Office

Ability to adapt to audience

Job description

Overview

Customer Service Advisor

Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About The Role

You will be part of our in store Customer Service team who are based on the 3rd floor of our iconic Harrods building. Their mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods.

Everything the team does is about supporting seamlessly the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. In person help is provided by a team of specialists, working together and go the extra mile to deliver an exceptional experience for every visitor shopping with Harrods

About You

They key thing is that you are passionate about customer service! With your friendly and welcoming manner, you are able to confidently resolve issues or queries that customers raise with you. You are a team player who takes initiative and strives to exceed customers’ expectations.

• Be self-motivated and organised, with strong listening skills.
• Be able to speak English to a high standard, with the ability to liaise with various departments and have good communication skills.
• You’ll be resilient, and adaptable to your audience and environment believing that anything is possible.
• Be a problem solver, asking questions and listening effectively.
• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
• Display knowledge of Microsoft Office, Word, Excel, PowerPoint.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Customer Service Team KB (Natalia Latcheva)