Customer Service Advisor

French Selection UK; Cheadle; Hybrid; GBP 25,000; Full time

Job summary

A leading recruitment firm in Cheadle seeks a Customer Service Advisor. The role involves supporting customers worldwide, handling queries, and performing administrative tasks. Ideal candidates have experience in an administrative role, strong Microsoft Office skills, and excellent communication abilities. This position offers a salary of around £25,000 per annum plus benefits and hybrid work three days a week.

Qualifications

• Experience in an administrative role is essential.
• Proficiency with database systems.
• Strong Microsoft Office and Excel skills.

Responsibilities

• Act as the first point of contact for consumer queries.
• Process customer’s orders and refund requests efficiently.
• Respond to customer complaints and escalate internally if needed.
• Coordinate internal sample requests across departments.
• Assist in preparing weekly and monthly reports.
• Support other departments with general administrative tasks.

Skills

Strong Microsoft Office and Excel skills

Excellent communication and interpersonal skills

Exceptional organisation and attention to detail

Tools

Database systems

Job description

Overview

A long standing leader in their field who have a key presence on Amazon.

Responsibilities

• Customer Service Advisor
• Location: Cheadle
• Hybrid work 3 days a week in the office
• Salary: around £25,000 per annum plus benefits
• Ref: 5493E
• Main duties: To represent the brand and provide support to customers worldwide
• The role: Act as the first point of contact for consumer queries
• Process customer’s orders and refund requests efficiently
• Respond to customer complaints and escalate internally if needed
• Coordinate internal sample requests across departments
• Assist in preparing weekly and monthly reports
• Support other departments with general administrative tasks

Qualifications

• Experience in an administrative role is essential
• Proficiency with database systems
• Strong Microsoft Office and Excel skills
• Excellent communication and interpersonal skills
• Exceptional organisation and attention to detail