Customer Service Advisor

Howells Solutions; Castle Point; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading contractor in the housing sector is seeking an experienced Customer Service Advisor based in Billericay. The role involves responding to customer enquiries, taking repair orders, and planning works for delivery staff to ensure quality service. The ideal candidate will have exceptional communication and customer service skills, with a focus on planning and scheduling. The position offers a full-time permanent role with a salary between £26,500 and £27,500 per annum.

Qualifications

• Experienced Customer Service Advisor with planning/scheduling experience.
• Ability to demonstrate excellent communication and customer service skills.

Responsibilities

• Respond to all customer calls/email enquiries and adhere to targets.
• Take customer repair orders, ensuring compliance with data protection checks.
• Plan & dispatch works to delivery staff for a first-time fix.

Skills

Excellent communication skills

Customer service skills

Planning and scheduling

Job description

Customer Service Advisor - Social Housing Sector

Based in Billericay

Full-Time, permanent

£26,500 - £27,500 per annum

Are you an experienced Customer Service Advisor with planning / scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading contractor to recruit a proactive Customer Service Advisor based in Billericay.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include :

• Respond to all customer calls / email enquiries and adhere to targets and objectives set
• Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
• Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
• ...