Customer Service Advisor

Construction, Property and Engineering; Castle Point; On-site; GBP 28,000; Full time

Job summary

A national property maintenance company is seeking an experienced Customer Service Advisor based in Basildon. You will be the first contact for tenants, handling calls and scheduling efficiently. The ideal candidate will have proven experience in a call centre and possess strong organisational and communication skills. A professional and empathetic service is essential to build trust with customers. The role is permanent and full-time, offering competitive compensation.

Qualifications

• Proven experience in a call centre or customer service role.
• Strong organisational skills with high attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming calls and schedule appointments.
• Manage bookings using the MSI scheduling system.
• Address a variety of customer queries with professionalism.

Skills

Customer service experience

Administrative skills

Excellent communication

Microsoft Office proficiency

CRM system usage

High call volume handling

Experience in housing maintenance

Tools

MSI scheduling system

CRM systems

Job description

A large national Property maintenance company, is looking for an experienced Customer Service Advisor to be based at a large mobile site in and around the area of Basildon. This is a fantastic role for the right person to join an established maintenance team working.

Permanent, Full Time

8 - 5 mon - fri no hybrid

CM11 2UF - 27,500 - Basildon

We are looking to recruit a Customer Service Advisor to join our team on our Basildon contract.

About the Role:

We're looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you'll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.

You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.

A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.

About You

• Proven experience in a call centre or a customer service role delivering high levels of professional service.
• Strong administrative and organisational skills with high attention to detail.
• Excellent communication skills both verbal and written, with a professional and polite telephone manner.
• Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
• Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.
• Experience in social housing, maintenance, or repairs is highly advantageous.

If this opportunity interests you, we'd love to hear from you!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.