Customer Service Advisor

Focus Resourcing Group; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading customer service provider in Cardiff is seeking a dedicated Customer Service Representative to join their team. This role involves providing telephone and email support, coordinating engineer visits, and maintaining customer records. Ideal candidates will have a strong customer service background and excellent communication skills. The role offers a competitive salary of £23,810 plus benefits and career progression opportunities.

Benefits

Excellent benefits

Career progression opportunities

Qualifications

• Good attitude and communication style when dealing with customers.
• Competent PC user including Microsoft package.
• Strong numeracy and literacy skills.

Responsibilities

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and upscale service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

Skills

Communication skills

PC proficiency

Numeracy skills

Literacy skills

Customer service orientation

Tools

Microsoft package

Job description

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.

The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.

Due to location, candidate will ideally have access to their own transport.

Salary: £23,810 plus excellent benefits & career progression path.

Hours: Full time, 37.5 hours per week.

Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.

What you'll be doing

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and upscale service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

What we're looking for

• Good attitude and communication style when dealing with customers.
• Competent PC user including Microsoft package.
• Strong numeracy and literacy skills.
• Professional approach and customer focused.
• Flexible and w...