Customer Service Advisor

Spire Healthcare Ltd; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading private healthcare group in the United Kingdom seeks a proactive Customer Service Advisor to join their Private Patients Team. The role involves managing self-funding patient enquiries from initial contact through to booking consultations or treatments, ensuring an exceptional patient journey. Ideal candidates should have sales experience, excellent communication skills, and a strong commitment to customer service. This full-time permanent position offers a competitive salary and comprehensive benefits, including generous annual leave and private medical insurance.

Benefits

35 days annual leave

Employer and employee pension

'Spire for you' reward platform

Free wellness screening

Private medical insurance

Life assurance

Qualifications

• Experience working within a sales environment and up-selling.
• Ability to work effectively in a fast-paced team.
• Confident approach to handling various systems.

Responsibilities

• Manage self-pay patient enquiries from initial contact to booking.
• Convert warm leads into appointments to meet performance targets.
• Deliver high quality customer service in a private healthcare context.
• Utilize systems to prioritize and manage workload.

Skills

Target motivation

Sales experience

Customer service focus

Strong communication skills

Job description

Customer Service Advisor | Private Patients Team | Permanent | Full-Time | St Mellons | Competitive salary plus excellent benefits

We're looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.

In this key role, you'll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You'll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.

If you're passionate about delivering exceptional service and making a real difference in patients' lives, we'd love to hear from you.

Duties and responsibilities

• Handling own enquiry workload effectively
• Manage all Self-Pay patient enquiries, both over the telephone and online / email, from initial enquiry through to booking
• Working to agreed KPIs with positive and proactive customer-focused attitude
• Convert warm leads into appointments / sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
• Demonstrate excellent communication, interpersonal and relationship building skills
• Utilising a variety of systems that support the prioritization and managing of your workload

Who we're looking for

• Strongly target motivated
• Experience working within a sales environment / up-selling
• Customer Service focused
• Confident approach to handing a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively within their HUB while operating within a national sales framework
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Working Hours : Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week

Contract Type : Permanent

Benefits :

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to :

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Please see the attached benefits leaflet for more information.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date : In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications