Customer Service Advisor

Legalandgeneral; Cardiff; In loco; GBP 22.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Life assurance

Healthcare

25 days paid leave

Electric car scheme

Employee discounts

Descrizione del lavoro

Legal & General is seeking a Customer Service Advisor to join the Life Customer Services team in Cardiff. You will handle inbound calls from life insurance customers, support them through life events, and ensure records are kept accurately.

Training and development are provided, with a competitive benefits package and a £24,720 salary. The role emphasizes delivering fair outcomes, working with cross-functional teams, and complying with regulatory standards.

Competenze

• Excellent communication and listening skills.
• A professional and confident telephone manner.
• Strong team-working skills.
• A willingness to learn and develop new skills.
• Confidence using multiple systems and technology.
• A positive and customer-focused approach.

Mansioni

• Taking inbound calls from Life Insurance customers.
• Supporting customers through important life events and policy changes.
• Reviewing customer needs and identifying appropriate solutions.
• Updating customer records accurately across internal systems.
• Delivering fair and positive customer outcomes.
• Collaborating with colleagues and specialist teams to resolve enquiries.
• Following regulatory requirements and internal processes.
• Contributing ideas that improve customer experiences and team performance.

Conoscenze

Communication skills

Telephone manner

Teamwork

Willingness to learn

Systems confidence

Customer focus

Descrizione del lavoro

• Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)
• L&G Business Unit: Legal & General Retail
• L&G sub Business Unit: LGI
• Primary Location: Cardiff, Four Central Square
• Job Family: Customer Service

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and stride to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect and contact them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

At Legal & General, we help our customers protect the things that matter most. We're looking for Customer Service Advisors to join our Life Customer Services team in Cardiff, supporting customers through important life events and helping them get the most from their policies.

Whether you're an experienced customer service professional or looking to build a long-term career, we'll provide the training, support and development you need to succeed.

Salary £24,720.

What you’ll be doing:

• Taking inbound calls from Life Insurance customers
• Supporting customers through important life events and policy changes
• Reviewing customer needs and identifying appropriate solutions
• Updating customer records accurately across internal systems
• Delivering fair and positive customer outcomes
• Collaborating with colleagues and specialist teams to resolve enquiries
• Following regulatory requirements and internal processes
• Contributing ideas that improve customer experiences and team performance

Who we’re looking for:

• Excellent communication and listening skills
• A professional and confident telephone manner
• Strong team-working skills
• A willingness to learn and develop new skills
• Confidence using multiple systems and technology
• A positive and customer-focused approach

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

#LI-LN1

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares.Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.