Customer Service Advisor

CONNELLS GROUP; Cambridge; On-site; GBP 25,000; Full time

Job summary

A prominent lettings company in Great Shelford is looking for a passionate Customer Service Advisor to provide end of tenancy administration support. You will oversee a deposit portfolio ensuring customer satisfaction. The role offers a starting salary of £24,670, extensive training, and a collaborative work environment.

Benefits

Starting salary of £24,670

Industry leading training and development

Generous holiday entitlement

Clear career progression opportunities

Team incentives

Company Pension

Life Insurance

24/7 health coverage

Employee discounts

Enhanced maternity and paternity leave

Qualifications

• Strong communication skills required.
• Ability to manage a deposit portfolio effectively.
• Skills in end of tenancy administration preferred.

Responsibilities

• Administer Tenancy Deposit Scheme referrals.
• Advise landlords and tenants on tenancy terms.
• Draw up schedule of costs based on checkout reports.
• Ensure prompt instructions regarding payments.

Skills

Customer service and administration skills

Detail oriented

Organised

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Customer Service Advisor

Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025? We’re looking for a passionate customer service professional to complement our established team based within our Lettings Centre in Great Shelford. As a Customer Service Advisor, you will provide End of tenancy administration support services to branches, landlords and tenants.

We are looking for an outgoing, confident and driven person who will take charge of a deposit portfolio and push for the best possible outcomes for our customers.

Benefits of a Customer Service Advisor

• Starting salary of £24,670
• Industry leading training and development
• Support in training towards ARLA – NFOPP qualifications
• Generous holiday entitlement, plus a day off for your birthday.
• Clear career progression opportunities
• Collaborative, rewarding and fun environment
• Team incentives
• Company Pension
• Life Insurance
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
• Employee discounts and Wellness programme
• Enhanced maternity and paternity leave

Duties of a Customer Service Advisor

• Administering Tenancy Deposit Scheme referrals by liaising with landlords, tenants, branch staff and client accounting
• Advising and obtaining instructions from landlords and tenants at the end of the tenancy
• Draw up schedule of costs based on checkout report
• Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

Skills and experience of a Customer Service Advisor

• Customer service and administration skills
• Detail oriented, organised and solid administration skills
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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