Customer Service Advisor

Time Recruitment Solutions Ltd; Bury St Edmunds; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading recruitment agency in Bury St Edmunds seeks a Customer Service Advisor to join their team. In this role, you will provide exceptional service to business customers via phone, email, and web chat. The ideal candidate will have a positive attitude, previous customer service experience, and excellent communication skills. Offering a salary of £24,000 - £25,000 plus a 10% bonus, this role also includes benefits like free meals, an on-site gym, and career growth opportunities.

Benefits

Free daily latte

Supportive team environment

On-site gym

Healthy breakfast & lunch provided

Monthly social events

Fast promotions and career growth opportunities

25 days holiday + bank holidays

Qualifications

• Previous customer service experience (even just a few months).
• A positive attitude and friendly demeanour.
• Excellent communication skills.

Responsibilities

• Communicating with business customers through phone, email, and web chat.
• Handling account updates, payments, and resolving customer inquiries.
• Collaborating with other departments to maintain a smooth customer experience.

Skills

Customer service experience

Excellent communication skills

Team-player mentality

Job description

Customer Service Advisor

Location: Bury

Salary: £24,000 - £25,000 + 10% Annual Bonus

Working Hours: Monday to Friday - Office Hours

Benefits

• Free daily latte
• Supportive team environment
• On-site gym
• Healthy breakfast & lunch provided
• Monthly social events
• Fast promotions and career growth opportunities
• 25 days holiday + bank holidays

About the Role

We are seeking a Customer Service Advisor to join our team in Bury. In this role, you will be responsible for providing exceptional customer service to our business customers through various channels, including phone, email, and web chat. You will work closely with other departments to ensure a seamless customer experience.

Why You'll Love Working Here

• Supportive Vibes: Our manager is approachable, chill, and always rooting for you.
• Feel-Good Perks: Enjoy a free on-site gym, delicious breakfast & lunch, and stress‑free parking.
• Real Team Spirit: Our team has an average of 2+ years of tenure, showing our commitment to our employees.
• Work-Life Balance: We believe in having fun and offer monthly social events, from brunches to bowling.
• Career Growth: Our fast promotions and opportunities for growth have seen our current manager level up twice in 2 years.

What You'll Be Doing

• Communicating with business customers through phone, email, and web chat.
• Handling account updates, payments, and resolving customer inquiries.
• Ensuring every customer feels heard, helped, and satisfied with our service.
• Collaborating with other departments to maintain a smooth customer experience.

What We're Looking For

• A positive attitude and friendly demeanour.
• Previous customer service experience (even just a few months).
• Excellent communication skills and a team‑player mentality.

What You'll Receive

• Competitive base salary of £24,000 - £25,000 plus a 10% bonus (total up to £27,500).
• 25 days holiday + bank holidays.
• Free daily breakfast & lunch.
• On-site gym and free parking.
• Monthly incentives and recognition for a job well done.

Ready for a Job That Fits Your Lifestyle and Goals?

Apply now and join our team in Bury, where you'll be part of something exciting and make a difference every day. Let’s make Mondays exciting again!