Customer Service Advisor

Belinda Roberts Ltd; Bury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local service provider in Bury is seeking a motivated Customer Service Advisor to manage account queries and develop service offerings. The ideal candidate should possess excellent organizational and communication skills, with a proactive and detail-oriented approach. This role offers a rewarding work environment, excellent benefits, and opportunities for career progression.

Benefits

Bonus and perks

Career progression opportunities

Qualifications

• Excellent organisational skills.
• Self-motivated with a proactive approach.
• Strong verbal and written communication abilities.
• Good arithmetic skills to manage basic financial tasks.
• Proficient in Excel and Outlook.

Responsibilities

• Manage all account queries effectively.
• Act as the primary point of contact for key accounts.
• Develop service offerings to meet client needs.
• Communicate billing issues and support new product launches.
• Conduct various standard and ad hoc reporting.

Skills

Excellent organisational skills

Self-motivated

Excellent verbal and written communication skills

Good arithmetic skills

Computer literate with strong Excel and Outlook skills

Excellent attention to detail

Good at working as part of a team and individually

Job description

Service based business based in the Bury area requires a Customer Service Advisor. This role is due to growth and is in addition to the Customer Service roles. The primary function of this role is managing all account queries through a first‑class customer centric approach. As an independent service provider my client’s strength is in the quality of their service reflected in the knowledge and enthusiasm of its staff.

Reporting to the Customer Service Team Leader duties of this role include :

• Act as the primary point of contact between the business and its key accounts
• Manage and resolve a wide range of account queries
• Continuously develop the service offering to key accounts
• Communicate any billing issues to the billing team
• Be the primary point of contact for the customer roll out programs making the business aware of any challenges and performance of the program
• Ensure all the data is sent to the correct people is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
• Support the launch of new products of services through effective internal and external communication
• Make the business aware of competitors and their offerings in the market
• Support back-office in providing aftersales support and customer care
• Various standard and ad hoc reporting

The right candidate will have :

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually

In return this role offers a motivated work environment, excellent package including bonus and perks. This role also offers career progression to the right person