Customer Service Advisor

KPI Recruiting Ltd; Bury; On-site; GBP 25,000; Full time

Job summary

A recruitment agency in the UK is seeking an experienced Customer Service Administrator for their Bury office. This full-time, permanent role involves handling customer inquiries via various channels and collaborating internally to ensure excellent service delivery. Candidates should have at least 12 months of administrative experience, strong communication skills, and B2B customer service experience is preferred. Attractive benefits include 33 days of holiday, a 10% annual bonus, and career progression opportunities.

Benefits

33 days holiday including bank holidays

Early finish Friday

On site gym

On site parking

10% annual bonus

Career progression

Staff social events

Qualifications

• Minimum of 12 months experience in a varied administrative, office based position.
• Ability to liaise with stakeholders across all levels.
• B2B customer service experience is highly desirable.

Responsibilities

• Acting as first point of contact for business customers via tele, email and live chat.
• Providing excellent service to customers, efficiently handling queries.
• Collaborating with internal departments to effectively handle existing queries.

Skills

Attention to detail

Communication skills

Customer service

IT literacy

Job description

CUSTOMER SERVICE ADMINISTRATOR | BURY | FULL TIME, PERMANENT | OFFICE BASED

£25,000 per annum + 10% yearly bonus+ excellent benefits!

Monday to Friday 8 : 30am to 5pm (37.5 hours per week)

KPI Recruiting are delighted to be partnering with a well-established business in the Bury area, who are seeking an experienced Customer Service Administrator to join their supportive and collaborative team on a full-time, permanent basis.

If you're confident in communicating with business customers by and email, and take pride in delivering outstanding service, this could be the ideal opportunity for you.

You will be...

• Acting as first point of contact for business customers via tele, email and live chat
• Providing excellent service to customers, efficiently handling queries and actioning account changes
• Managing shared email inbox and live-chat functions
• Collaborating with internal departments to effectively handle existing queries
• Updating internal systems accurately and efficiently, maintaining accurate records

You will have...

• A minimum of 12 months experience in a varied administrative, office based position
• Excellent attention to detail and communication skills, with the ability to liaise with stakeholders across all levels
• Reliable transportation to the Bury offices on a daily basis
• B2B customer service experience is highly desirable!
• IT literate and quick to learn new systems

Benefits; 33 days holiday inc. bank holidays, early finish Friday, on site gym, on site parking, 10% annual bonus, career progression, staff social events and much more...

APPLY NOW! or contact the Commercial Team on 01942 597215 / GemmaPkpir.co.uk

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

INDCOM