Customer Service Advisor

Sunbelt Rentals UK & Ireland; Brownhills; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider in Brownhills is seeking a Customer Service Advisor to deliver exceptional service to customers. The role involves building relationships, maximizing upselling opportunities, and managing customer orders from inquiry to feedback. Ideal candidates will have a background in customer service and a proactive approach to problem-solving. The position offers an industry-leading flexible rewards package, including generous holiday allowance, life assurance, and a company pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Ability to communicate effectively and build relationships with customers.
• Experience in a customer service environment, ideally in a related industry.

Responsibilities

• Deliver a best-in-class customer service experience.
• Maximise upselling opportunities using product knowledge.
• Manage customer orders and feedback throughout the journey.

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What we offer

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

Benefits

• Joining a highly successful FTSE100 company, the UK’s largest equipment rental provider
• Industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave)
• Life assurance
• Retail discount scheme
• Employee recognition awards
• Great company pension scheme