Customer Service Advisor

Polaris Inc.; Bromsgrove; On-site; GBP 23,000 - 24,000; Full time

Job summary

A leading children's services provider in Bromsgrove is seeking a proactive Customer Service Advisor to support potential Foster Parents. The role involves guiding applicants through the fostering process via phone and chat, requiring excellent communication skills and a friendly demeanor. With a full-time contract, you will enjoy a competitive salary range and a variety of benefits.

Benefits

30 days' Annual Leave

Company Pension Scheme

Life Insurance x 2

Employee Discount Scheme

On-Site Free Parking

Qualifications

• Friendly and confident telephone manner required.
• Ability to engage with customers enthusiastically.
• Excellent communication and calmness under pressure.

Responsibilities

• Respond to enquiries and build rapport with potential Foster Parents.
• Guide applicants through the fostering application process.
• Address any queries in a timely manner.

Skills

Friendly, confident telephone manner

Enthusiasm for engaging with customers

Excellent verbal communication

Attentive listener

Competent IT skills

Ability to multi-task

Experience in Customer Service

Tools

Microsoft Office

Job description

Customer Service Advisor - Fostering

Company: Polaris

Location: Bromsgrove

Contract Type: Full-time

Closing Date: 01 December 2025

Salary: £23,000 - £24,000

Specific Hours: 35 hours per week

Benefits:

30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & On-Site Free Parking

About Us

We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, Residential Care and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures.

ABOUT YOU

You will respond to a high number of enquiries with a focus on building rapports with potential Foster Parents. You will guide applicants on the benefits of fostering with the Polaris group, taking them through an initial screening process and highlighting transferable skills they can bring to the role. You will send further information when requested and respond to any queries in a timely manner.

We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.

A background in sales would be an advantage for this fast paced role.

Requirements

• Friendly, confident telephone manner
• Enthusiasm and desire for engaging with customers
• Excellent verbal communicator and the ability to remain calm and professional under pressure
• Attentive listener
• Able to work & communicate as part of a team
• Competent IT skills, including Microsoft Office and recording on a CRM system
• Ability to multi-task and prioritise workload in a fast-paced environment
• Willingness to work flexibly to meet business needs including occasional evenings
• Experience working within a Customer Service environment would be an advantage, but not essential.
• Prior knowledge of fostering/the fostering sector would be an advantage, but not essential as full training will be provided
• Prior knowledge of fostering/the fostering sector and standard foster carer recruitment process an advantage but not essential.
• Willingness to work flexibly to meet business needs will include one evening per week

For an informal conversation about this post, please contact Ann Strain - Recruitment & Enquiry Team Manager on 07435 549 086.

To be considered for this position, please do apply.

No Agencies Please.

We are an Equal Opportunities employer and welcome applications from all backgrounds. The successful applicant will be subject to a DBS check. We reserve the right to withdraw this advert without notification.