Customer Service Advisor

Tourism Marketing Agency; Bristol; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A customer service-focused agency in Bristol is seeking Customer Service Advisors to join their frontline team. The role involves handling inbound calls, managing live chats, and providing excellent service across various channels. Ideal candidates will have a background in retail or hospitality and possess strong communication and problem-solving skills. This position offers a base salary of £27,430 and the potential to earn a performance-related bonus of up to £3,000 annually.

Benefits

Performance bonuses

Flexible working model

Equipment provided

Qualifications

• Background in retail, hospitality, or contact-centre customer support.
• Commitment to delivering outstanding service.
• Ability to build relationships and communicate clearly.

Responsibilities

• Handle inbound calls, respond to emails, and manage live chats.
• Deliver excellent service across all channels.
• Upsell products to enhance customer experience.

Skills

Customer obsession

Problem-solving skills

Adaptability

Communication

Job description

Overview

Are you relentless, curious, and customer-obsessed?
We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

What You’ll Do

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
• Deliver an excellent service across all channels.
• You\'ll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products and services!
• Juggle various systems, both internal and external.
• Take on problems with a "Right First Time" attitude.
• Own challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.

What You’ll Bring

• You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!
• You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction.
• An ability to excel at building relationships and communicating clearly.
• You have a proactive, can-do attitude and serious problem-solving skills.
• A comfort with wearing multiple hats and juggling tasks efficiently.
• The confidence to suggest improvements and constantly better what we do and how we do it.
• You\'ll be comfortable in up-selling and cross selling our products when the time is right to our customers, to improve their experience with Dojo.

What’s In It For You

• Salary: £27,430 base salary
• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
• Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
• Hours: A 37.5-hour week with shifts between Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
• Equipment: You\'ll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
• Start date: We\'ll kick things off with an induction group joining us on the 3rd November