Customer Service Advisor

Search; Bradford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Bradford. This telephone-based role requires a confident manner and excellent communication skills. You will handle customer inquiries efficiently and accurately while maintaining strong relationships. The position offers full-time hours and the opportunity to transition from temporary to permanent. Ideal for proactive individuals passionate about customer service. A supportive environment with development opportunities is provided.

Qualifications

• Confident telephone manner required for handling customer calls.
• Excellent verbal and written communication skills are essential.
• High attention to detail and accuracy in logging information.

Responsibilities

• Handle incoming calls from customers professionally.
• Log and update customer records accurately.
• Provide clear information and resolve enquires promptly.
• Manage time effectively to meet call targets.
• Collaborate with colleagues across departments.

Skills

Confident telephone manner

Excellent verbal communication

Excellent written communication

Strong time management

Organizational ability

High attention to detail

IT literate

Tools

CRM systems

Job description

Overview

Customer Service Advisor - Telephone-Based

Location : BD6, Bradford

Hours : Full-time - 8-hour shifts between 7am and 7pm, Monday to Friday

Start Date : Immediate / October

Contract : Temporary to Permanent

I am currently representing a well-regarded client in the BD6 area of Bradford who is looking to appoint a confident and reliable Customer Service Advisor to join their busy contact team. This is a fantastic long-term opportunity for the right individual, with a permanent position available following a successful temporary period.

Please note : This is a full-time, ongoing role and not suitable for short-term or stop-gap candidates.

About the Role :

You will be responsible for delivering a high standard of service over the telephone, handling a variety of customer enquiries in a professional, efficient, and friendly manner. Working within a supportive and well-structured team, you will play a key role in maintaining strong customer relationships and ensuring queries are resolved accurately and promptly.

Responsibilities

• Handling incoming calls from customers with professionalism and confidence
• Accurately logging and updating customer records using internal systems
• Providing clear information and resolving enquiries within agreed timeframes
• Managing your time effectively to meet call targets and response deadlines
• Working collaboratively with colleagues across departments

Essential Skills and Attributes

• Confident telephone manner
• Excellent verbal and written communication skills
• Strong time management and organisational ability
• High attention to detail and accuracy
• IT literate - confident with basic computer systems and software

Desirable

• Previous experience in a customer service role (telephone-based preferred)
• Familiarity with CRM systems or similar database tools

The Offer

• Immediate or October start available
• Long-term opportunity with the potential for a permanent contract
• Supportive working environment with clear development opportunities

If you are a proactive individual with a passion for customer service and are looking for a stable, long-term role, this could be the opportunity for you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion / beliefs, sexual orientation or age