Customer Service Advisor

Dynamite Recruitment Solutions Ltd; Bracknell; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency in Bracknell is seeking a Customer Service Executive for a temporary 12-week assignment with potential for progression. Ideal candidates thrive in fast-paced environments and have strong communication skills. The role involves handling customer inquiries through various channels and maintaining accurate records. A supportive team culture and hybrid working options are offered after training.

Benefits

Excellent team culture

Opportunity for progression

Hybrid working after training

Qualifications

• Previous experience in customer service or contact centre environments is ideally required.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).

Responsibilities

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels.
• Update customer records, manage legal documentation, and maintain accurate information in the CRM system.

Skills

Customer service experience

Strong written and verbal communication

IT skills including Microsoft Office

Proactive problem-solving

Multi-channel communication

Job description

Customer Service Executive

Location: Bracknell

Salary: £14.50 per hour (£28,000)

Hours: Monday to Friday, 37 hours per week

Start Date: 1st December 2025

Contract: 12‑week temporary assignment with potential to progress to a fixed‑term/permanent contract if you are keen to stay.

About the Role

Dynamite Recruitment is proud to partner with a highly reputable property services organisation based in Bracknell. Due to continued growth, they are seeking an enthusiastic Customer Service Executive to join their friendly and professional team.

This is an excellent opportunity for someone who thrives in a fast‑paced customer‑focused environment and enjoys delivering high‑quality service across a range of communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third‑party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

The Ideal Candidate

• Previous experience in customer service, call handling, or contact centre environments is ideally required.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem‑solver who enjoys working as part of a supportive team.
• Must be available to interview on the 14th November and start on the 1st December.

Why Join?

• Excellent team culture and supportive environment.
• Hybrid working after training (2‑3 days in the office).
• Opportunity for progression to a fixed‑term role with increased pay.
• Be part of a growing organisation that values customer satisfaction and employee development.

To be considered, please submit your CV or contact Molly on 02393 455422 / [e-mail].