Customer Service Advisor

Halfords; Borehamwood; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive service provider in Borehamwood is seeking a Customer Service Advisor to enhance customer experience and manage job bookings. The ideal candidate has a proven track record in customer service, is IT literate, and must hold a valid driver's license. This position offers extensive career advancement opportunities and a range of attractive benefits, including discounts and health plans.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off most retail products

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support

GP Access 24/7

20% discount on shares

Health Cash Plan

Pension scheme & life assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to handle difficult situations professionally.
• Experience working towards and achieving targets.

Responsibilities

• Handle job bookings and address technical concerns.
• Provide a first-class customer experience.

Skills

Customer service excellence

IT literacy

Professionalism in difficult situations

Target achievement

Experience in Autocentre environment

Full driver's license

Job description

About the role

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first‑class customer experience and a great working environment. We’re the UK's largest automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in‑house system and discussing any technical concerns they may have. You will be given every opportunity to progress your career at Halfords.

Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

Benefits

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension scheme & life assurance

Company

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.