Customer Service Advisor

Candy Hoover Group S.r.l.; Bolton; Hybrid; GBP 26,000; Full time

Job summary

A leading home appliance company in Bolton is looking for a Customer Service Advisor to enhance customer satisfaction through phone and email support. This role offers a base salary of £25,150, hybrid working, and numerous employee benefits, including discounted gym membership, enhanced sick pay, and up to 6% pension contribution. If you have a customer-service background and an empathetic approach, apply now to join a growing business focused on innovation and excellence.

Benefits

Base salary of £25,150

Up to 6% pension contribution

Discounted gym membership

Enhanced family leave policies

Employee Assistance Program

Brilliant staff discounts

Free onsite parking

Dress down Friday

Free fruit and hot drinks

Qualifications

• Experience in a Call Centre or Customer Service environment.
• Ability to resolve customer service queries effectively.
• Comfortable with handling calls and emails from customers.

Responsibilities

• Answer calls and respond to customer emails.
• Resolve issues using product knowledge or arrange engineer visits.
• Provide first-class customer service.

Skills

Empathetic approach

Customer service experience

Extensive product knowledge

Job description

If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.

As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.

We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.

Benefits :

Base salary of £25,150

Working only 1 in 4 weekends

Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm

Hybrid working (if applicable)

Enhanced family leave policies

Up to 6% pension contribution

4x Life Cover

Training support schemes to aid your development

Enhanced sick pay policy

Free fruit and hot drinks

Employee Assistance Program

Brilliant staff discounts on products

Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!

A social committee which organises nights out and fundraising events

Dress down Friday

Free onsite parking

Discounted gym membership

We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.

As a Customer Service Advisor , you'll answer calls from customers and respond to emails. You’ll harness your empathetic, customer first approach to have a direct impact on our zero distance to customer attitude.

You'll use extensive product knowledge to attempt to resolve customer service queries over the phone. If that's not possible, you'll arrange an engineer visit.

You'll be based at our Bolton Service Centre, Bury Road, Breightmet (BL2 6PU) and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things .

It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things. If you’re a customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then apply today !

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

INDCSS

UKICC