Customer Service Advisor

Fresh Perspective Resourcing; Blackburn; On-site; GBP 24,000; Full time

Job summary

A customer-focused company in Blackburn is seeking a Customer Service Advisor to join their vibrant team. The role involves communicating with customers, resolving issues, and maintaining accurate records. Ideal candidates have customer service experience, are highly organized, and excel under pressure. The position offers a salary of £23,809.50, alongside benefits such as team activities, life assurance, and a company pension.

Benefits

Team activities

4x life assurance

Team lunches

Amazing company pension

Qualifications

• Some experience in customer service is preferred.
• Exceptional written and verbal communication skills.
• Highly organized, detail-oriented, and efficient at managing a busy workload.
• Resilient, tenacious, and cool-headed under pressure.
• Collaborative mindset and happy to share ideas.

Responsibilities

• Communicate with customers via telephone, e-mail, and other software systems.
• Take ownership of customer problems and resolve complaints in a timely manner.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the team to clarify facts and resolve enquiries.

Skills

Communication skills

Organizational skills

Problem-solving

Team collaboration

Customer focus

Job description

Are you a people person who knows how to build rapport? Do you enjoy solving problems and keeping customers happy? If so, keep reading! We’re currently looking for a tenacious customer service advisor to join an employee‑owned company that is on the rise! You’ll get to join a vibrant team helping customers with passion, care and empathy all whilst working with loads of well‑known brands! If you’re collaborative, organised and happy to help… Send your CV across to [e-mail]

Responsibilities

• Communicate with customers via telephone, e-mail and other software systems
• Carry out a range of processing tasks and take ownership of customer problems
• Resolve customer complaints or issues in a timely, professional, and empathetic manner
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate within the team to clarify facts, exchange info or resolve enquiries and issues

Qualifications

• Some experience in customer service is preferred
• Exceptional written and verbal communication skills
• Highly organised, detail‑oriented and efficient at managing a busy workload
• Resilient, tenacious, patient, customer-focused & cool‑headed under pressure
• Collaborative mindset, true team member, happy to share ideas and take initiative
• Naturally curious, problem solver, takes ownership and sees things through to resolution

Benefits

• Team activities
• 4x life assurance
• Team lunches
• Amazing company pension

In return, the successful Customer Service Advisor will receive a salary of £23,809.50 plus the benefits above. Does this sound like your next big jump? Send your CV over today for this Customer Service Advisor role!