Customer Service Advisor

Allianz; Birmingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading insurance firm is seeking a Customer Service Adviser to provide outstanding support for new and existing policies. The role involves handling inbound and outbound calls, advising on upgrades, and maintaining policy records. Candidates should be passionate about customer service and able to work effectively from home. Flexible working hours and comprehensive training are provided, alongside a competitive salary and benefits including a performance bonus.

Benefits

Competitive annual leave allowance

Auto-enrolled pension scheme

Private Medical Cover

Retail and lifestyle vouchers

Qualifications

• Good general education, including GCSEs or equivalent.
• A genuine passion for delivering excellent customer service.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle all inbound and outbound calls in a helpful manner.
• Deliver proactive solutions and advise on policy upgrades.
• Manage and update policy records with accurate notes.

Skills

Customer service skills

Organizational skills

Empathy

Ability to work under pressure

Education

GCSEs in Maths and English (Grades A-C)

Job description

Overview

Job Title – Customer Service Adviser
Department – Sales and Service
Location – Remote / Hybrid Birmingham
Salary – £23,608.44
Bonus – £2,045 performance bonus
Start Date – 17th November

Responsibilities

As a Customer Service Adviser, you will be the first point of contact for our customers, supporting them with both new and existing policies. You\'ll play a key role in delivering outstanding experiences by offering practical, helpful solutions with empathy and professionalism.

You’ll handle both inbound and outbound calls and offer a calm, efficient, and knowledgeable service, whether that’s answering queries, processing updates, or completing medical screenings. You’ll be working within a supportive team where care for the customer is at the heart of everything you do.

Hours

This role is based on a 35-hour week. You will be required to work 1 in 5 weekends and bank holidays.

Shifts are between:

• 8:00am – 8:00pm, Monday to Saturday
• 9:00am – 5:00pm on Sundays

You Will

• Handle all inbound and outbound calls in a helpful, polite and professional manner
• Deliver proactive solutions and advise on policy upgrades
• Carry out medical screening where required
• Manage and update policy records with accurate notes
• Ensure all services and follow-up actions are completed within agreed timescales, keeping customers informed throughout

About You

• Good general education, including GCSEs or equivalent in Maths and English (Grades A-C)
• A genuine passion for delivering excellent customer service
• Strong organisational skills and attention to detail
• Ability to remain calm and empathetic in high-pressure situations
• Comfortable working a range of shifts including weekends and bank holidays
• Able to work effectively from home

Desirable

• Previous experience working in a remote or contact centre environment

Staff Benefits

We’re committed to helping you thrive in your role, and we offer comprehensive training and continuous support to help you grow your career.

In return for your passion and commitment, we offer:

• Competitive annual leave allowance
• Auto-enrolled pension scheme (4% employee & 4% employer contribution) with enhanced matching after 1 year
• Performance-based bonus
• Private Medical Cover
• Discounts on Allianz products and services
• Retail and lifestyle vouchers
• Roadside Assistance free after 6 months
• Interest-free season ticket loan after probation
• Annual Flu vaccination & Eye Care vouchers
• Comprehensive Employee Assistance Programme (EAP) – 24/7 helpline and wellbeing resources from day one
• Corporate Social Responsibility initiatives and volunteer opportunities

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\'t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let\'s care for tomorrow.