Customer Service Advisor

MAGMAS; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Company pension scheme

33 days holiday

Employee discounts

Save As You Earn scheme

Parental and carer's leave

Wellbeing support

Job summary

Solus, owned by Aviva, invites applications for a Customer Service Assistant based at our Birmingham site. You will manage high‑quality customer contact during vehicle repairs, coordinate updates by phone, and help ensure a smooth customer journey from intake to return of vehicles.

We value strong organisational skills, a proactive problem‑solving mindset, and the ability to lead by example while working with a team to deliver excellent service.

Qualifications

• Strong organisational skills and attention to detail.
• A proactive, problem-solving mindset.
• The ability to lead by example and work collaboratively.

Responsibilities

• Deliver high levels of customer contact and communications during vehicle repairs.
• Provide service level updates, ensuring customers are contacted regarding repairs.
• Identify, own and manage risks involved in running the business for the role.
• Be accountable for your own performance and contribute to site performance.

Skills

Organisational skills

Problem-solving mindset

Collaborative leadership

Job description

Overview Customer Service Assistant

Our Customer Consultants are the face of Solus,demonstratingour values and work principles,to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultantsidentifyopportunities to promote customer satisfaction and help embed a culture on site where everyoneis responsible forthe customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will needto work as part of the Solus team to ensure that vehicles are collected,repairedand returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do.Our CustomerService Assistantwill be at the forefront of our award‑winning customer service department.

Responsibilities

Whatyou'llbe doing This role is 5 days a week, Monday to Friday, 40 hour a week contract. The future is exciting now the technologies used invehicle repairare evolving every day, which is really helping us re‑shapethevehicle repair industry.That'swhywe'reexcited to grow our teams and looking for people to join us as a Customer Service Assistant

• You will deliverhigh levelsof customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contactedregardingrepairs
• Identify, own, and handle the risks involved in running our businessappropriate torole
• You will be accountable for your individual performanceand alsocontributing to site performance.

Qualifications Whowe'relooking for

• Strong organisational skills and attention to detail
• A proactive,problem-solvingmindset
• The ability to lead by example and work collaboratively

Role

Previousexperience in a similar roleSolus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants.

We guarantee an interview for disabled applicants meeting the minimum criteria.