Customer Service Advisor

Engineius; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A dynamic transportation service in Birmingham seeks an enthusiastic Customer Service Advisor. You will answer calls, support drivers, and build relationships with customers to ensure satisfaction. Ideal candidates are problem solvers with strong communication skills and a passion for customer service. Join us for a fulfilling role in a supportive environment with opportunities for growth.

Benefits

Access to gym and wellbeing facilities

25 days off plus bank holidays

Monthly social events and activities

Qualifications

• Must be enthusiastic and passionate about providing excellent customer service.
• Enjoy solving problems and handling a high volume of calls.
• Ability to multitask and manage pressure effectively.

Responsibilities

• Answer inbound calls and support drivers with their queries.
• Build and maintain positive relationships with customers.
• Coordinate with drivers to ensure timely delivery of vehicles.

Skills

Enthusiasm and passion for customer service

Experience handling a high volume of calls

Problem solving

Ability to work well under pressure

Resilience

Willingness to learn

Job description

CUSTOMER SERVICE ADVISOR

We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

About Engineius

Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over 10,000,000 tonnes of CO2.

We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. You can read about our awards here: https://www.engineius.co.uk/our-awards

Key Responsibilities

Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:

• Helping to answer their queries and providing any support required;
• Solving their problems as quickly and efficiently as possible.
• Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.

Building And Maintaining Positive Relationships With Our Customers By

• Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
• Making sure that their email requests are actioned quickly and accurately.

What Characteristics Are We Looking For?

Essential

• Enthusiasm and passion for customer service
• Enjoys problem solving
• Experience handling a high volume of calls
• Able to work well under pressure and multitask
• Enjoys relationship building and communicating with customers and suppliers over the phone
• A desire to take responsibility rather than wanting to stay ‘under the radar’
• Resilience
• Willingness to learn and take on new challenges

Desirable

• Geographical knowledge
• Vehicle knowledge
• Ambition to progress in a rapidly growing business

What's In It For You

Grow with us. You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team.

In the heart of Birmingham. We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city!

Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.

Fitness and wellbeing. Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too.

Time to relax. Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum.

Join us. If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you!