Customer Service Advisor

Bidcorp; Bicester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading foodservice provider located in Bicester is seeking a motivated Customer Service Advisor. This role involves managing inbound and outbound calls regarding customer inquiries and complaints while delivering satisfactory resolutions. Ideal candidates will possess strong problem-solving, negotiation, and communication skills, alongside proficiency in Microsoft Word, Excel, and Outlook. A flexible work approach is needed due to the business's operational hours.

Benefits

25 days holiday plus bank holidays

Pension scheme with matching contributions

Life cover

Health plan for medical costs

High street discount offers

Access to earnings before payday

Qualifications

• Experience in handling customer complaints and queries.
• Ability to communicate effectively both over the phone and face to face.
• Flexibility to work occasional Saturdays.

Responsibilities

• Handle inbound calls for customer complaints and queries.
• Provide commercially viable solutions within agreed limits.
• Ensure deadlines are met and manage emails effectively.

Skills

Problem-solving skills

Negotiation skills

Communication skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The customer service advisor forms an essential part of Bidfood depots by providing support to both external and internal customers. Ensuring all areas of communications are carried out to the highest standards through managing emails, handling inbound calls and outbound calls. Along with dealing with queries and complaints and providing a satisfactory resolution that enhances their experience of dealing with Bidfood.

You’ll be responsible for handling inbound calls for customer complaints and queries as well as outbound calls and emails to provide commercially viable solutions for the customer within agreed limits and ensuring deadlines are met.

We need you to have a key mix of skills and be able to deploy them effectively when required and in accordance with changing customer demands. Firstly, you will need good experience of solving problems through effective questioning techniques, listening and negotiation skills. You must be competent and have previous experience using Word, Excel & Outlook confidently and the ability to record information accurately. Finally, you’ll bring the dexterity and organisation needed to effectively and accurately deal with the queries made.

You’ll be a strong and natural communicator and team player, willing to work in a busy and challenging environment. You will be motivated, organised and driven to achieve results whilst building effective working relationships over the telephone and face to face.

Standard normal working hours are Monday to Friday however due to the nature of the business we operate over 5 days, flexibility is a key requirement and will include occasional Saturday work until 2:00pm.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!