Customer Service Advisor

Lucy Walker Recruitment; Beverley, Kirklees; On-site; GBP 20,000 - 26,000; Full time

Job summary

A family business in the manufacturing sector is seeking a Customer Service Advisor to manage B2B client relationships and ensure smooth order processing. The ideal candidate thrives in a fast-paced, office-based environment and possesses excellent communication skills, attention to detail, and organizational abilities. This is an exciting opportunity to be an integral part of a collaborative team that values customer service excellence.

Qualifications

• Proven experience in a customer service and administration role.
• Excellent communication skills, both written and verbal.
• Highly organised with strong attention to detail.
• Competent IT user, confident with standard office software.
• Proactive and positive mindset.

Responsibilities

• Serve as the first point of contact for B2B clientele.
• Manage customer orders from enquiry to completion.
• Produce detailed quotes and manage client amendments.
• Develop a deep understanding of bespoke offerings.
• Liaise with internal teams for seamless service.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Attention to detail

Proficiency in IT and CRM systems

Job description

Are you…. Someone who thrives in a fast-paced, manufacturing environment and understands its unique challenges? A team player who enjoys being part of a small, office-based team? Keen to learn and develop an expert knowledge of their bespoke products and materials? Proud to represent a family business and deliver the exceptional service to clients? If this sounds like you, read on…

Our client's ongoing success and expanding project pipeline has created an exciting opportunity for a Customer Service Advisor to join their tight-knit team. Their customers are at the heart of what they do; therefore this is a pivotal role where you will be the voice of business, managing relationships with B2B clients and ensuring the smooth running of their orders and projects.

This is a fully office-based role in their factory in Kirklees, perfect for someone who thrives on personal interaction and being part of a collaborative team. You will play a key part in maintaining their strong reputation for excellence, requiring a keen eye for detail and a passion for their beautiful products.

Duties & Responsibilities

• Serving as the first point of contact for B2B clientele, handling incoming calls and emails with professionalism and care.
• Managing customer orders from enquiry through to completion, ensuring accuracy at every stage.
• Producing detailed quotes and managing client amendments.
• Developing a deep understanding of their bespoke offerings (huge catalogue!).
• Liaising with internal teams to provide seamless service and support for larger projects.
• Maintaining impeccable records and using their internal systems to track order progress.

What we are looking for

• Proven experience in a customer service and administration role.
• Excellent communication skills, both written and verbal, with a professional and calm telephone manner.
• Highly organised, with a strong attention to detail and the ability to manage multiple tasks.
• Competent IT user, confident with standard office software and CRM systems.
• A proactive, positive mindset, and the ability to remain calm and effective under pressure.

If you have the skills and experience outlined above, please contact us immediately to be considered as our client is keen to recruit now. Without the above skills and experience, your application will not be considered. We are unable to reply to every individual application.