Customer Service Advisor

Pin Point Recruitment; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Bedford, England. The role involves managing customer interactions through various channels, resolving issues promptly, and working towards performance targets. Candidates should possess strong communication skills and a customer-focused attitude. This position offers full training, career progression, and a supportive team culture. Applicants must have a driver's license due to the challenging site location.

Benefits

Full training and ongoing support

Career progression pathways

Regular coaching and professional development

Qualifications

• Confident, calm under pressure.
• Comfortable working towards targets and KPIs.
• Ambitious individuals seeking long-term career.

Responsibilities

• Manage inbound customer interactions across multiple channels.
• Resolve customer complaints aiming for first-time resolution.
• Update customer records accurately within the CRM system.
• Work towards daily and weekly performance targets.

Skills

Excellent verbal and written communication skills

Customer-focused attitude

Strong problem-solving skills

Attention to detail

Job description

The Role

As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring every interaction is handled efficiently, positively, and professionally. You’ll use your communication skills, problem-solving ability, and product knowledge to deliver outstanding service and build lasting customer relationships.

This is a target-driven role where hitting KPIs and performance goals is essential to both your success and career growth within the company.

Key Responsibilities

• Manage inbound customer interactions across phone, email, live chat, and social media, ensuring each query is handled promptly and effectively.
• Listen carefully to customer needs, identify issues, and provide clear, accurate, and professional responses or solutions.
• Resolve customer complaints and queries, aiming for a first-time resolution wherever possible.
• Update customer records and documentation accurately and efficiently within the CRM system.
• Work towards daily and weekly performance targets, including:
• Handling up to 50 customer calls per day (250 per week)
• Achieving 5 price reductions per week
• Maintaining an average call time of 5–6 minutes
• Keeping customer wait times under 1 minute
• Take ownership of customer issues from start to finish, following up where necessary to ensure a positive outcome.
• Support and collaborate with your colleagues to maintain high service standards and achieve team objectives.
• Stay up to date with company products, services, and promotions to provide customers with the most relevant and accurate information.
• Proactively identify opportunities to improve processes and contribute to a better customer experience.

What We’re Looking For

• Excellent verbal and written communication skills.
• A confident, customer-focused attitude with the ability to stay calm under pressure.
• Comfortable working towards targets and KPIs in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience is desirable but not essential – full training is provided.
• Ambitious individuals who want to build a long-term career in a people-focused business.
• Must have drivers licence and access to a car as site is challenging to get to via public transport

Hours of Work

Monday to Friday: 9:00am – 8:00pm

Saturday & Sunday: 9:00am – 6:00pm

Rotational shift pattern based on a 6-week rota

You will never be required to work both Saturday and Sunday in the same week

You will have 2 full weekends off within each 6-week rota

A fair and balanced schedule designed to support work-life balance

What’s in It for You

Full training and ongoing support from day one.

Clear career progression pathways and opportunities for internal promotion.

Regular coaching and professional development to help you succeed and grow.

Supportive, inclusive team culture focused on performance and personal growth.

If you’re motivated, customer-focused, and looking for a long-term career with genuine progression and development opportunities, apply today with Pin Point Recruitment!