Customer Service Advisor

Pertemps; Basingstoke and Deane; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Administrator to join their team in Basingstoke. The role involves handling customer queries, maintaining relationships, and utilizing analytical skills. Candidates should have previous customer service experience and be confident in telephone communication. This is a temporary ongoing position paying £12.70 per hour, ideal for those looking to work in a dynamic environment.

Qualifications

• Previous experience in a customer facing role.
• Confident speaking over the phone.
• Analytical working approach.
• Experience and knowledge of Microsoft packages.

Responsibilities

• Answering telephone calls and emails.
• Logging queries on the companies CRM system.
• Dealing with any live issues and investigating discrepancies.
• Completing KPI trackers and performance reports.
• Collate information and update business system.
• Chase internal teams to find query resolutions.
• Building and maintaining solid relationships with depots and customers.

Skills

Customer service experience

Confident telephone communication

Analytical skills

Knowledge of Microsoft packages

Job description

Overview

Pertemps are currently recruiting for multiple Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing assessment until the end of the year.

Responsibilities

• Answering telephone calls and emails
• Logging queries on the companies CRM system
• Dealing with any live issues and investigating discrepancies
• Completing KPI trackers and performance reports
• Collate information and update business system
• Chase internal teams to find query resolutions
• Building and maintaining solid relationships with depots and customers

Requirements

• Previous experience in a customer facing role
• Confident speaking over the phone
• Analytical working approach
• Experience and knowledge of Microsoft packages

The Role

• £12.70 per hour
• Thursday - Monday 6am - 2.30pm or Sunday – Thursday 8am – 4.30pm
• Working 6pm – 2am for four shifts, from 20th December – 23rd December
• Ongoing position until the end of the year
• Opportunity to work for a leading logistics company

If you are interested in this Customer Service administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch.