Customer Service Advisor

Pertemps; Basingstoke; Remote; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for a fully remote role in the UK. The position involves delivering high-quality customer support and handling sensitive situations. Suitable candidates will have at least 2 years of experience in customer service, strong communication skills, and the ability to manage a high volume of calls and emails. A DBS check is required, and full training will be provided. Salary ranges from £24,000 to £28,000 depending on experience.

Qualifications

• Minimum of 2 years relevant customer service and support experience.
• Outstanding verbal and written communication skills.
• Experience of using databases and a proficient IT user.

Responsibilities

• Providing frontline telephone and email support to ensure high-quality care.
• Booking appointments for customers as required.
• Dealing with enquiries and escalating to relevant departments.

Skills

Customer service experience

IT proficiency

Verbal communication

Written communication

Problem-solving

Job description

Overview

Customer Service Advisor - Remote role

Pertemps are recruiting for multiple Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
• Deal with a high volume of calls and emails each day.
• Appropriately and sensitively deal with professionals, customers and clients.
• Always adhere to strict policies regarding confidentiality and compliance.
• Identify and escalate any issues to a relevant supervisor.
• Ensuring all information is recorded accurately on your system.

Requirements

• A minimum of 2 years relevant customer service and support experience.
• Experience of using databases and a proficient IT user.
• Outstanding verbal and written communication skills.
• Experience working in a fast paced, customer handling environment.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role

• Fully remote, home based (all IT equipment will be provided).
• Monday - Friday, 9am - 5pm with 1 hour for lunch.
• Salary of £24,000 - £28,000 depending on experience.

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch.