Customer Service Advisor

Bidcorp; Basingstoke; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading food distribution company is seeking a Customer Service Advisor to handle and resolve a variety of customer service issues. You will need excellent judgement, attention to detail, and strong communication skills. This role is pivotal in ensuring high quality service across all departments, making it essential for someone with a passion for customer satisfaction. We welcome your application if you meet these requirements.

Qualifications

• Ability to handle customer queries efficiently.
• Strong understanding of food distribution environments.
• Excellent organizational skills.

Responsibilities

• Provide high quality services to customers.
• Resolve a wide range of customer service issues.
• Liaise with various departments to ensure customer satisfaction.

Skills

Excellent judgement

Attention to detail

Communication skills

Customer service advocacy

IT skills

Finance skills

Job description

Customer Service Advisor - Tuesday to Saturday

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement, attention to detail, communication skills, and your passion for excellent service.

The role includes dealing with all customer queries and liaising especially with the transport department. You must be a skilled and natural customer service advocate with understanding of the importance in a food distribution environment. Your attention to detail and organisation skills will be excellent, backed up with strong IT and finance skills. This is a key role to the overall depot and the main link within all departments.

Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.

If this is you, we look forward to hearing from you.