Customer Service Advisor

Sovereign Network Group; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community-focused housing organization is looking for a Customer Service Advisor in Basingstoke. This role involves being the first point of contact for customers and resolving their queries. The position offers a starting salary of £24,531 and the flexibility of hybrid working after 6 months. Applicants should have strong customer service skills, resilience, and good computer literacy. Additional benefits include generous holiday, wellness days, and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Matched pension scheme up to 12%

Private medical insurance options

Wellbeing discounts

Qualifications

• Great customer service skills and the ability to actively listen.
• Resilience to handle complex and difficult calls.
• Good computer literacy to use multiple systems.

Responsibilities

• Be the first point of contact for customer support.
• Own and resolve customer queries.
• Work on a rota basis between 8:00am and 6:00pm, Monday to Friday.

Skills

Customer service skills

Resilience

Computer literacy

Problem-solving

Empathy

Communication

Job description

What is a Customer Service Advisor at Sovereign Network Group?

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working.

We offer a starting salary of £24,531. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.

What we look for

• Great customer service skills and the ability to actively listen
• Resilience to handle complex and difficult calls
• Good computer literacy – ability to use multiple systems while talking to customers
• The ability to turn a problem into a solution
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business
• Understanding of what can happen in a home is an advantage, as most customers call about repairs

What we offer you

As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focused on bringing out the best in you, giving back what you put in.

We invest in our people and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!

About us

It's an exciting time to be a part of the team as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.