Customer Service Advisor

Jago Consultants; Basingstoke; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local recruitment agency in Basingstoke seeks a Customer Service Advisor for a motor garage. Candidates should have excellent telephone skills and previous customer service experience. Responsibilities include booking services, advising on repairs, and ensuring customer satisfaction. The role offers career advancement and training in a supportive environment.

Benefits

Career growth opportunities

Fully funded training

Qualifications

• Strong customer service and telephone skills background essential.
• Must have a full driving licence.

Responsibilities

• Answer incoming calls to book customers' vehicles for service.
• Advise customers on estimated costs and timescales of work.
• Document warranty work in accordance with manufacturer policy.

Skills

Excellent telephone manner

Customer service experience

Passionate about the motor trade

Job description

Customer Service Advisor needed in the Basingstoke area.

We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join their friendly team. Strong telephone skills needed.

No automotive experience necessary. Strong customer service and telephone skills background essential!

Job Role – Motor Vehicle Customer Service Advisor

Hours

Mon to Fri 8am to 5pm plus every other Saturday morning 8am to 12pm

Responsibilities

• Answering inbound calls to book customers’ vehicles in for work
• Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Qualifications

• Excellent telephone manner
• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.

If you are looking to build your career as a Customer Service Advisor, this company can offer you genuine career opportunities in an excellent working environment with fully funded training.

I look forward to hearing from you with regards to the Customer Service Advisor role, which is within the motor trade.

Contact: Andy at Jago Consultants