Customer Service Advisor

iQ Student Accommodation; Bangor; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading student housing provider in Bangor is seeking a Customer Service Advisor to deliver exceptional service to students. The role involves addressing inquiries, assisting with check-ins/outs, and maintaining a welcoming environment. Ideal candidates will possess strong customer service and organizational skills, with experience in hospitality or a similar role being advantageous.

Qualifications

• Strong customer service skills, including communication and interpersonal abilities.
• Organizational and problem-solving skills with attention to detail.
• Teamwork and collaboration skills, as well as the ability to work independently.
• Basic administrative skills and proficiency in using standard office software.
• Flexibility and adaptability to work in a dynamic environment.
• Experience in hospitality, housing, or a similar customer-facing role is advantageous.
• A proactive approach and a positive attitude towards resident satisfaction.

Responsibilities

• Deliver high-quality service to students by addressing inquiries.
• Assist with check-ins and check-outs of residents.
• Resolve issues and maintain smooth day-to-day operations.
• Support residents by creating a welcoming environment.
• Foster a community feel and ensure safety and cleanliness.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Teamwork

Attention to detail

Flexibility

Job description

Company Description

iQ Student Accommodation provides a home‑from‑home environment for over 35,000 university students in the UK. With 85 sites across 29 locations, including a new development in Glasgow, iQ fosters a sense of community and prioritizes creating safe, high‑quality, well‑located living spaces for its residents. Welcoming students from across the UK and over 120 nations, the company is committed to enhancing the student experience by offering thoughtful design, leisure facilities, shared spaces, and events. iQ is dedicated to developing customer‑centered teams, with over 550 employees supported by innovative training and a strong team culture. Headquartered in London and Manchester, iQ is focused on making meaningful contributions to the student housing sector.

Role Description

This is a full‑time, on‑site position as a Customer Service Advisor based in Bangor. The role involves delivering high‑quality service to students by addressing inquiries, assisting with check‑ins and check‑outs, resolving issues, and maintaining smooth day‑to‑day operations. The Customer Service Advisor will also support residents by creating a welcoming environment, fostering a community feel, and ensuring that safety, comfort, and cleanliness standards are met. Working collaboratively with the site team, this role plays a critical part in enhancing the overall resident experience.

Qualifications

• Strong customer service skills, including communication and interpersonal abilities
• Organizational and problem‑solving skills with attention to detail
• Teamwork and collaboration skills, as well as the ability to work independently
• Basic administrative skills and proficiency in using standard office software
• Flexibility and adaptability to work in a dynamic environment
• Experience in hospitality, housing, or a similar customer‑facing role is advantageous
• A proactive approach and a positive attitude towards resident satisfaction