Customer Service Advisor

Red Recruitment; Banbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency in the UK is seeking a Customer Service Advisor in Banbury. This temporary role involves managing customer complaints and queries. The ideal candidate will have excellent communication skills and a positive attitude. You will work Monday to Friday with a pay rate of £12.21 per hour. The role comes with several benefits, including training and company events.

Benefits

Company events

Company pension

Referral programme

Transport links

Training provided on site

Qualifications

• Experience in an FCA regulated background is preferred.
• Enthusiastic to learn new skills.

Responsibilities

• Acknowledge and process customer complaints.
• Negotiate with customers regarding upcoming payments.
• Handle customer queries efficiently.

Skills

Excellent communication skills

Positive 'can do' attitude

Ability to exceed customer expectations

Job description

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who specialise in easy monthly instalments for auto service and repair, extended warranty subscriptions, dental, veterinary and more.

The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.

The hourly rate for this role is £12.21 and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: £12.21 per hour
• Hours: Monday - Friday, 8am - 5pm
• Contract Type: Temporary
• Location: Banbury
• Smart, Casual dress
• Company events
• Company pension
• Referral programme
• Transport links
• Training provided on site

Key Responsibilities of a Customer Service Advisor:

• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Dealing with customers about their upcoming payments or accounts.
• Deal with customer queries looking to resolve them at first instance.
• Maintain active communications with all stakeholders, seeking to always manage expectations.

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive 'can do' attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customer's expectations
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Experience in FCA Regulated Background is preferred

If you are interested in this position and have the relevant skills and experience required, please apply now!