Customer Service Advisor

STEER AUTOMOTIVE GROUP LIMITED; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive repair company is seeking a Customer Service Advisor to be the welcoming face of their busy center. The ideal candidate should have experience in customer service, strong communication skills, and the ability to handle multiple tasks. This position offers a competitive salary, extensive holiday benefits, a pension scheme, and various opportunities for career progression.

Benefits

Competitive salary

29 days holiday including public holidays

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Financial Wellbeing app

Flexible working options

VIP Awards recognition scheme

Cycle to work scheme

Accredited ongoing training

Career progression opportunities

Qualifications

• Proven experience in a customer service or administrative role.
• Strong communication skills essential.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Greet customers warmly, both in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Liaise with technicians and insurers for smooth communication.
• Handle queries and resolve issues promptly.

Skills

Strong communication and interpersonal skills

Ability to remain calm under pressure

Good IT skills

Organisational skills

Passion for delivering great service

Job description

We're looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you'll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Responsibilities

• Greet customers warmly, both in person and over the phone.
• Manage repair bookings, vehicle handovers, and updates throughout the process.
• Liaise with technicians, insurers, and suppliers to ensure smooth communication.
• Handle queries and resolve any issues promptly and professionally.
• Keep accurate records and maintain a high level of attention to detail.

Qualifications

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential).
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and handle multiple tasks efficiently.
• Good IT skills and the ability to learn new systems quickly.
• A genuine passion for delivering great service.

Benefits

• Competitive salary.
• 29 days holiday including public holidays plus additional days with service.
• Pension contributions.
• Referral bonus scheme.
• Enhanced parental leave.
• Enhanced sick pay.
• Wagestream – Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working.
• VIP Awards – colleague recognition scheme.
• Cycle to work scheme.
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business.
• Opportunities for career progression.

At Steer Automotive Group, we're committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.