Customer Service Advisor

Talk Staff Group Ltd; Amber Valley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive support company in the UK is seeking a Customer Sales Advisor to provide first-class service and technical advice to customers. You will handle calls, emails, and live chat, facilitating effective solutions. Ideal candidates will have automotive experience and a customer-focused approach. The role offers a salary of up to £30,000, comprehensive training, and various team perks including holiday and gym facilities.

Benefits

32 days holiday per year

Monthly sales bonus opportunities

Free uniform and PPE

Team perks including free Fridays takeaway meals

On-site gym facilities

Excellent career progression opportunities

Qualifications

• Experience in parts sales, service desk, or workshop environment.
• Ability to communicate clearly with customers.
• Enthusiastic and proactive in customer service.

Responsibilities

• Handle inbound and outbound customer calls, emails, and live chat.
• Provide technical advice on vehicle parts and systems.
• Identify upselling opportunities for relevant products.
• Create invoices, proformas, and credit notes.
• Maintain accurate customer and order records.
• Act as a liaison between customers and internal teams.

Skills

Experience within the automotive industry

Knowledge of vehicle components

Ability to communicate technical information clearly

Experience in customer-facing role

Customer-focused approach

Job description

Are you an automotive professional with strong technical knowledge, looking for a customer focused role? This is a fantastic opportunity for an experienced individual to step into a Customer Sales Advisor position, providing advice, solutions, and first-class service to customers.

Whether you come from a parts sales background, a service desk, or a workshop environment, your expertise will help customers get the right solution, first time.

Qualifications

• Experience within the automotive industry (parts sales, service desk, or workshop background ideal)
• Knowledge of vehicle components, systems, and fault symptoms
• Proven ability to communicate technical information clearly to both trade and retail customers
• Previous experience in a customer-facing or telephone-based role desirable
• Enthusiastic, proactive, and customer-focused approach

Responsibilities

• Handle inbound and outbound customer calls, emails, and live chat queries
• Provide clear technical advice on vehicle parts, systems, and services
• Identify opportunities to upsell relevant products and solutions
• Create invoices, proformas, credit notes, and courier documentation
• Maintain accurate customer and order records
• Act as the link between customers and internal teams

What’s on offer?

• Upto £30,000 basic salary DOE
• Comprehensive training and ongoing career development
• 32 days holiday per year (including bank holidays)
• Monthly sales bonus opportunities
• Free uniform and PPE provided
• Team perks including free Friday takeaway meals, birthday gifts, and annual team-building events
• On-site gym facilities
• Excellent opportunities for career progression

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

01773 828 326