Customer Service Advisor

Insight; Abingdon; On-site; GBP 27,000 - 38,000; Full time

Job summary

A respected insurance provider is seeking a Customer Service Advisor to join their team in Abingdon. The role involves providing exceptional customer service, managing policy enquiries, and recommending suitable options. Candidates should ideally have prior customer service or sales experience. This position offers a competitive salary ranging from £27,000 to £38,000, full training, and clear progression opportunities within the company.

Benefits

Competitive salary

Full training

Career progression

Qualifications

• Previous experience in customer service or sales, ideally within insurance or financial services.
• Confident and empathetic communicator.
• Organised and proactive with excellent attention to detail.

Responsibilities

• Providing outstanding customer service to new and existing clients.
• Listening to customers' needs and recommending suitable insurance options.
• Managing policy enquiries, renewals, and adjustments.

Skills

Customer service experience

Sales experience

Empathy

Attention to detail

Communication skills

Job description

A respected and well-established insurance provider is seeking a friendly and proactive Customer Service Advisor to join their expanding team in Abingdon. This is an excellent opportunity for someone with a passion for helping people to step into a role that combines exceptional customer service with small elements of sales. You'll be supported with full training, ongoing development, and clear opportunities to progress within a growing insurance business. What you'll be doing:

Responsibilities

• Providing outstanding customer service to new and existing clients, ensuring every interaction is positive and professional
• Listening carefully to customers' needs and recommending suitable insurance options
• Managing policy enquiries, renewals, and adjustments with accuracy and efficiency
• Building lasting relationships that encourage customer loyalty and trust
• Spotting opportunities for cross-sales and renewals - always in a helpful, consultative way
• Working collaboratively with your team to meet shared service and performance goals

Qualifications

• Previous experience in customer service or sales, ideally within insurance or financial services
• A confident, empathetic communicator who enjoys helping people
• Organised and proactive, with excellent attention to detail
• Positive, motivated, and eager to learn new skills
• Commercially aware with the ability to identify when a customer may benefit from additional services

Benefits & Compensation

• Competitive salary of £27,000 - £38,000 (depending on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing support for your development
• Clear progression routes within a fast-growing insurance business
• A collaborative, supportive team culture that recognises and rewards great service