Customer Service Adviser - MID07173

Midlothian Council; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in the United Kingdom is seeking a Customer Service Adviser to provide accurate and effective customer services. Applicants should have at least three standard grade passes, including English and Mathematics. This is a permanent position with 36 hours per week, offering in-house training. The salary for this role is £29,586.06 per annum.

Qualifications

• Must have a minimum of 3 standard grade passes including English and Mathematics.
• Relevant customer service qualification is desirable.
• Must undertake in-house training for Customer Service Professional (CSP) standards.

Responsibilities

• Provide customer service while adhering to Midlothian’s competencies.
• Undergo mandatory disclosure check for accessing official information.

Skills

Communication skills

Accuracy

Customer service experience

Education

Minimum of 3 standard grade passes including English and Mathematics

Relevant customer service qualification (e.g. CCA Certificate)

Job description

Job Vacancy

KNOWLEDGE

Essential

The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.

A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General’s Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role.

CLOSING DATE - Thursday 4th December 2025

INTERVIEW DATE - week beginning 15th December

Job Advert

Position Title: Customer Service Adviser

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Shifts Pattern Monday to Thursday between the hours 08:00 to 17:00 and Friday between the hours 08:00 to 16:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £29,586.06 per annum.

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email [e-mail] to discuss with member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.