Customer Service Adviser: Cash & Payments

Honeycomb; Carrickfergus; On-site; GBP 20,000 - 25,000; Full time

Job summary

An organization in Northern Ireland is seeking a dedicated individual for a customer service role. You will be the first point of contact for visitors and callers, providing professional service and handling customer payments. Key responsibilities include managing reception duties and ensuring compliance with financial procedures. The ideal candidate should have a minimum of 5 GCSEs and at least 2 years of customer service experience. An inclusive and supportive work environment is offered, alongside opportunities for training and development.

Benefits

Access to pension scheme

Training and development opportunities

Supportive working environment

Qualifications

• Minimum of 5 GCSEs including English Language and Mathematics.
• At least 2 years' experience in a customer service environment.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to work collaboratively as part of a team.

Responsibilities

• Welcome visitors and provide advice and signposting to services.
• Manage reception and telephone enquiries professionally.
• Process income from various transaction methods accurately.
• Reconcile daily payments and allocate to accounts.
• Administer dog licences and waste service payments.

Skills

Customer service

Cash handling

Communication

Organizational skills

Teamwork

Education

Minimum of 5 GCSEs (Grade C or above)

Tools

Computerised accounting packages

Job description

An organization in Northern Ireland is seeking a dedicated individual for a customer service role. You will be the first point of contact for visitors and callers, providing professional service and handling customer payments. Key responsibilities include managing reception duties and ensuring compliance with financial procedures. The ideal candidate should have a minimum of 5 GCSEs and at least 2 years of customer service experience. An inclusive and supportive work environment is offered, alongside opportunities for training and development.