Customer Service Adviser

Newbury Building Society; Wokingham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A reputable building society in Wokingham is seeking a Customer Service Adviser for a 12-month FTC maternity cover. In this role, you will support and advise customers on their savings accounts, ensuring high-quality service. You will also participate in a variety of tasks like cashiering and administrative activities. Candidates should have customer service experience and excellent communication skills. The position comes with generous holiday allowance and opportunities for professional development.

Benefits

Generous holiday allowance

Contributory pension scheme

NBS Rewards discounts

Wellbeing programmes

Birthday off

Two paid volunteer days per year

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Responsibilities

• Welcome, support, and advise customers on their savings accounts.
• Provide excellent customer service through various methods.
• Perform cashiering and administrative tasks.

Skills

Customer service experience

Communication skills

Microsoft Office (Word, Excel, Outlook)

Job description

Customer Service Adviser - 12 Months FTC (Maternity Cover)

Job details

Posted Tuesday 18 November 2025

Location: Berkshire

Job type: Permanent

Discipline: Customer Advisor

Reference: 2302

Recruiter Name: Lorna O'Hehir

Role:

Customer Service Adviser - Up to 12 Months FTC (Maternity Cover)

Location:

Wokingham

Hours:

37.5 hrs a week Monday - Friday, 8.45am - 5.15pm, Plus 2 in 4 Saturdays, 8.45am - 12.15pm (Paid as overtime)

Start Salary:

£25,064

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

• We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
• We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
• We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Desirable skills and experience:

• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.

Interviews:

90-minute competency-based interview held in Wokingham branch.

We aim to interview successful applicants within 1 week.