Customer Service Adviser

The New Homes Group; Wittering; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading mortgage service provider in the United Kingdom is seeking a Customer Service Advisor to support clients with mortgage reviews. Candidates should have at least 12 months of experience in customer service, possess excellent communication skills, and be highly organized. The role offers competitive pay, extensive training, and a supportive work environment. Apply now for immediate interviews.

Benefits

33 days holiday

Generous maternity and paternity leave

Contributory workplace pension

Generous staff referral bonus

Death in service cover

Free health screening

Qualifications

• At least 12 months’ experience in telephone-based customer service or sales.
• Confident communicator with excellent listening skills.
• Highly organized and motivated to exceed targets.

Responsibilities

• Re-engage and support our Lifetime Members with mortgage reviews.
• Deliver exceptional customer service over the phone.
• Maintain accurate client records and handle complex mortgage enquiries.

Skills

Telephone-based customer service experience

Communication and listening skills

Organizational skills

Detail-oriented

Microsoft Office proficiency

Job description

Customer Service Advisor

Location: Peterborough (Office Based)

Type: Full-time, Permanent

Salary: Competitive basic salary with a realistic OTE £28,000 – £30,000

Are you ready to take the next step in your customer service career? Join IMH, part of the UK’s leading new homes mortgage specialist, The New Homes Group — where you’ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence.

Why This Role?

• Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance.
• Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development.
• Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria.
• Great working environment: Beautiful countryside offices in a converted barn with free onsite parking.
• Work‑life balance: Monday to Friday, 9 AM – 5:30 PM.

What You’ll Do

• Re‑engage and support our Lifetime Members by preparing them for their mortgage reviews.
• Deliver exceptional customer service over the phone with clarity, empathy, and professionalism.
• Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role.
• Be part of a fast‑paced, dynamic team where your contribution truly matters.

Who You Are

• You have at least 12 months’ experience in telephone‑based customer service or sales.
• A confident communicator with excellent listening skills — able to explain complex information simply.
• Highly organised, detail‑oriented, and motivated to exceed targets.
• Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software.
• Experience in the mortgage or financial services sector is a plus — but not essential!

Perks & Benefits

• Permanent full‑time role with extensive induction and ongoing training.
• 33 days holiday (including bank holidays).
• Generous maternity and paternity leave.
• Contributory workplace pension.
• Generous staff referral bonus.
• Death in service cover and free health screening.

Ready to Apply?

If you’re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you!

Apply now or call Elliott Pennell on 01206 716060 for a confidential chat. Immediate interviews and start dates available!