Customer Service Adviser

We Manage Jobs(WMJobs); Pershore; On-site; GBP 21,000 - 23,000; Full time

Job summary

A local government authority in England is seeking a Customer Service Adviser for a permanent position. You will be part of a friendly team addressing diverse enquiries across multiple locations. The ideal candidate will excel in communication, remain calm under pressure, and work well within a team. The role offers competitive pay and a range of attractive benefits, including excellent pension and training opportunities.

Benefits

Excellent pension scheme with employer contributions

Generous annual leave entitlement

Committed training programme

Onsite nursery with discount

Discounted Gym and swim membership

Health and Wellbeing support

Cycle to Work scheme

Employee Discounts with partner companies

Responsibilities

• Handle a variety of enquiries at contact centres.
• Switch between topics and departments.
• Provide calm and effective customer support.

Skills

Enthusiasm for helping customers

Effective oral communication skills

Effective written communication skills

Ability to keep calm under pressure

Team player

Job description

Customer Service Adviser

Permanent Contract, 29.6 hours per week over four days

£21,459.20 to £22,878.40 per annum

Our Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham. No two days are the same as we switch between topics and departments. Some days we are subject matter experts and some days we are creative puzzle solvers.

About you

• Be enthusiastic about helping a diverse range of residents and customers
• Have effective oral and written communication skills
• Demonstrate an ability to keep calm under pressure
• Be a great team player

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Jo Franklin on 01386 565417/01386 565000

Closing date: Sunday 7 December 2025

Interview date: Friday 19 December 2025

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

• We Are Wychavon Council Plan
• Job Description
• Employee Benefits