Customer Service Adviser

Office Angels; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Adviser in Northampton. In this role, you will be the first point of contact for policyholders, providing assistance across various insurance products. The ideal candidate will have excellent communication skills and a customer-focused approach to deliver high-quality service in a team environment. This full-time position offers benefits including a quarterly bonus scheme, 25 days holiday, and opportunities for career development.

Benefits

Quarterly bonus scheme

25 Days Holiday

Additional day off for birthday

Career and professional development

Qualifications

• Confidence to learn and develop through training.
• Ability to work within a team.
• Highest standard of integrity and quality of work.

Responsibilities

• Handle incoming calls and provide advice.
• Assist with day-to-day insurance enquiries.
• Deliver exceptional customer service.
• Manage customer diaries and schedule actions.

Skills

Excellent communication skills

Customer focused

Good numeracy and literacy

Proactive approach

Teamwork

Job description

Customer Service Adviser

📍 Location: Northampton / Wellingborough
📅 Job Type: Full Time
💼 Industry: Insurance
⏰ Shifts: Monday - Friday 9am - 5.30pm // Saturday 9am - 1pm (1 in 4 Saturday's)

As a Customer Service Adviser, you'll be the first point of contact for policyholders, handling incoming calls and assisting with a wide range of enquiries. You'll work across multiple insurance products, while managing customer diaries and completing essential administrative tasks. If you're passionate about putting customers first and providing best-in-class service, this role offers the perfect chance to make a real impact.

🎯 Key Responsibilities

• Handle incoming calls from policyholders, providing friendly and informative advice.
• Assist customers with day-to-day insurance enquiries, including policy changes, renewals, and general queries.
• Deliver exceptional customer service, ensuring every interaction meets our high standards.
• Support customers across multiple insurance products, such as Home, Boat, Holiday Home, and Car Insurance.
• Manage customer diaries and schedule follow-up actions where required.
• Complete key administrative tasks accurately and efficiently.
• Act as the first point of contact for all customer enquiries.
• Maintain compliance with company policies and industry regulations.
• Work collaboratively within a team to achieve service and performance goals.
• Demonstrate empathy and patience, especially when assisting elderly or vulnerable clients.

🔍 What We're Looking For

• Confidence to learn and develop through continuous classroom and on-job training.
• Excellent communication skills.
• A flexible and proactive approach.
• The ability to work within a friendly team to achieve goals and objectives.
• Good numeracy and literacy along with good keyboard skills.
• The highest standard of integrity, honesty, and quality of work.
• Customer focussed and an empathetic nature.
• A 'Can do' attitude.

🌟 Nice to Have (Optional)

• Insurance experience preferred but not essential.

💙 Why You'll Love Working Here

• Quarterly bonus scheme with an OTE increase of approx. 10% of salary.
• 25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service.
• An additional day off for your birthday too!
• Career and professional development.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.