Customer Service Adviser

Team Jobs - Commercial; England; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Poole, offering a salary of £26,000. The role involves managing customer accounts, providing support, and ensuring customer satisfaction. Candidates should have experience in customer service, strong communication skills, and proficiency in Microsoft Office. This position is full-time, Monday to Friday, with no weekend work required.

Benefits

Friendly, supportive office environment

Opportunity to work with well-established brands

Monday to Friday working hours (no weekends)

Monday to Friday working hours (no weekends)

Qualifications

• Previous experience in a telephone-based customer service or sales role.
• Confident communication and strong organizational skills.
• Excellent attention to detail and accuracy.
• Excellent attention to detail and accuracy.

Responsibilities

• Managing key customer accounts and developing strong working relationships.
• Handling incoming calls and customer enquiries with professionalism.
• Processing purchase orders accurately and efficiently.
• Proactively contacting customers to resolve technical queries.
• Cross-selling and promoting current offers to drive sales.
• Liaising with internal departments to ensure on-time delivery.
• Supporting general administration and office coordination tasks.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Microsoft Excel proficiency

Attention to detail

Tools

Microsoft Outlook

Excel

Job description

Overview

Customer Service Executive — Poole | £26,000 | Full-Time, Permanent

Are you passionate about delivering outstanding customer service and building lasting client relationships? We're looking for a proactive and enthusiastic Customer Service Executive to join a busy and friendly team in Poole. This is a fantastic opportunity to take ownership of key customer accounts, provide first-class support, and play an important role in ensuring smooth day-to-day operations.

Responsibilities

• Managing key customer accounts and developing strong working relationships.
• Handling incoming calls and customer enquiries with professionalism and care.
• Processing purchase orders accurately and efficiently.
• Proactively contacting customers to offer alternatives for out-of-stock items and resolving first-line technical queries.
• Cross-selling and promoting current offers to drive sales.
• Liaising with internal departments to ensure on-time delivery and customer satisfaction.
• Supporting general administration and office coordination tasks.

Requirements

• Previous experience in a telephone-based customer service or sales role.
• Confident communication and strong organisational skills.
• Proficient in Microsoft Outlook and Excel
• Excellent attention to detail and accuracy.

What’s in it for you

• £26,000
• Friendly, supportive office environment
• Opportunity to work with well-established brands
• Monday to Friday working hours (no weekends)

If you're a confident communicator who enjoys solving problems, building relationships, and providing an exceptional customer experience, we'd love to hear from you!

Apply today and join a team that truly values great service and teamwork.

INDCP